Transparency Portal
Welcome to the Transparency Portal of Cementiris de Barcelona, S.A.U.
Our goal
To make available to all citizens the most relevant information regarding their organization, activities and services, offering updated, clear, accessible and understandable information, with quality data that can be reused.
The Transparency Law
Its implementation complies with the principles and obligations provided for in Law 19/2014, of December 29, on transparency, access to public information and good governance and Decree 8/2021, of February 9, on transparency and right of access to public information.
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Ethical code
Preamble
The purpose of the BSM Group is to improve people's quality of life and generate positive experiences to build a healthy and leading Barcelona. In addition, we have the vision of being benchmarks in public management of value-added services, of which all interest groups are proud. To do this, we are based on values and principles of action that form our corporate identity and that permeate and define our philosophy of action and decision. These values and principles are developed in our Code of Ethics, which is much more than a reflection of our way of being and acting: it is the cornerstone of our corporate culture. It becomes the cornerstone of our Integrity and Compliance System and the reference guide on the expected behavior of the group of professionals who are part of the BSM Group, in the exercise of our functions and in relations with interest groups. With this document, drawn up in a multidisciplinary way and with the intention of inspiring, guiding and simplifying, we renew and reaffirm our governance model, adapting it to the new requirements and to a corporate strategy framed by ESG (Environmental, Social and Governance) criteria/parameters , Social and Good Governance)
object
The main purposes of this document are the following:
• Strengthen and consolidate the BSM Group's commitment to an ethical corporate culture based on our values.
• Become a formal and express declaration of these values, principles of action and desired behaviors of the BSM Group.
• Become a formal declaration of the BSM Group's commitment to respect and protect human rights, and to respond to their eventual violation.
• Provide workers with a road map for the resolution of dilemmas and ethical conflicts that may arise.
• Establish in a concise and understandable manner the guidelines that must guide the performance and behavior of the Group's workers in the development of our professional activity, and that of third parties who relate to us.
Scope of application
Regarding the target area, this Code of Ethics is applicable to the companies of the BSM Group: Barcelona de Serveis Municipals, SA, Parc d'Atraccions Tibidabo, SA and Cementiris de Barcelona, SA.
The purpose is that all the employees of the Group have the Code of Ethics at hand, know it, respect it and adjust our actions to the values, principles and behavioral guidelines established therein. For this reason, we will promote communication and dissemination actions to make the Code of Ethics known to all workers. In addition, knowledge and dissemination will also be promoted to the rest of the interest groups with which we relate.
On the other hand, the territorial application of the Code of Ethics extends to any geographical area where the organization develops its activities.
Els nostres valors
The structure of the Code of Ethics starts from our values and from there the principles of action and the desired behaviors are unfolded. Our values are our identity, the compass that guides our actions. The principles of action are the general rules that must guide our conduct for the achievement of values.
Excellence We work with expert knowledge, actively listening and developing talents to generate the best experiences for our clientele and citizens. | |
Integrity We are accountable through consistency, responsibility and transparency. | |
Commitment We are passionately involved with citizens, customers, colleagues and the environment. | |
Proactivity We anticipate and innovate to improve every day in everything we do. | |
Cooperation We base our relationships on trust, collaboration and respect. |
Our principles of action
The structure of the Code of Ethics starts from our values and from there the principles of action and the desired behaviors are unfolded. Our values are our identity, the compass that guides our actions. The principles of action are the general rules that must guide our conduct for the achievement of values.
Excellence We work with expert knowledge, actively listening and developing talents to generate the best experiences for our clientele and citizens. | |
Integrity We are accountable through consistency, responsibility and transparency. | |
Commitment We are passionately involved with citizens, customers, colleagues and the environment. | |
Proactivity We anticipate and innovate to improve every day in everything we do. | |
Cooperation We base our relationships on trust, collaboration and respect. |
Desired behaviors
A series of desired behaviors are derived from our values and ethical principles.
See Appendix I: Desired Behavior Guide.
Acceptance and compliance with the Code of Ethics
With the approval of this new version of the Code of Ethics, we insist and renew the commitment of all the people who are part of the BSM Group companies, and also those who collaborate, so that we continue to carry out our functions and activities in coherence and due attention to the values and principles stated in our Code of Ethics.
We want to consciously integrate the values and ethical principles of the Code of Ethics in our day-to-day activities to develop our activities and functions, because we are convinced that this way of doing things has a direct and positive impact on the achievement of our purpose.
Monitoring, evaluation and review of the Code of Ethics. Commission and Channel of the Code of Ethics.
It is a priority for us that the Code of Ethics is a living document and, for this reason, we continuously monitor and evaluate it. With this aim, the Code of Ethics Commission was created, a permanent internal body, of a participatory and positive nature, which has its own operating regulations, duly published.
Our Code of Ethics has been drawn up in accordance with the principles, rules of conduct and the system of guarantee and evaluation developed by the Code of Ethics and Conduct of Barcelona City Council, which is of supplementary application.
Likewise, the BSM Group has an Ethics Channel that is managed by the Compliance and Transparency Unit - aligned with the municipal Ethics Mailbox, available to users on the municipal website - which guarantees confidentiality and allows anonymity of the communications made there. It is a safe communication space to maintain contact with the managing body and know the status of the processing, guaranteeing compensation for informants in good faith and respect for the principle of contradiction of the people who are investigated.
It can be accessed through the following link.
Validity
This new version of the Code of Ethics has been approved by the BSM Management Committee on December 20, 2021 and will enter into force upon its publication and availability to all employees of the Group's companies.
Its validity will be indefinite, and it will be reviewed and updated periodically, which will be approved by the Management Committee.
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Regulations
Below are the most prominent rules to which Cementiris de Barcelona, S.A.U., must submit its performance. Apart from those mentioned below as the main ones, there are others that are applicable, depending on the occasion and the scope of action. Regarding the specific applicability of any of these or other rules, you can make the corresponding inquiry through the Transparency Portal.
- Barcelona City Council Cemeteries Ordinance (BOP December 5, 2017).
- Decree 297/1997, of November 26, approving the Mortuary Health Police Regulations.
- Law 2/1997, of April 3, on funeral services.
- Ordinance on non-taxable patrimonial benefits for Cemeteries services
- Law 33/2003, of November 3, on the Heritage of Public Administrations.
- Decree 336/1988, of 17 October, which approves the Heritage Regulations of local bodies.
- Public Sector Contracts Law, regarding procurement.
- Public sector contracts law of November 8, 2017: Additional Provision 43, Final Provision 9, 11 and 12.
- Local Government Basic Law of April 2, 1985.
- Local Finance Law of March 5, 2004.
- General tax law of December 17, 2003.
- Barcelona municipality special regime law of March 13, 2006.
- Rules, Instructions and protocols of Barcelona City Council
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Funeral right expiry procedure
Procedures
- Procedure lapse of the funeral right (short concessions)
- Procedure for requesting a building permit
Instructions
- Instruction on some precautions to be applied to deceased infected with COVID19
- Instruction on the prohibition of incineration in the cremation facilities of Barcelona Cemeteries, of coffins containing polluting materials
- Instruction on the traceability of initially unclaimed urns and ashes
Interpretive criteria
- Interpretative criteria of the Cemeteries Ordinance
- Interpretative criteria of the Cemeteries Ordinance (Funeral rights granted in perpetuity)
- Interpretive criteria report articles 11 and 34 of the Decree of Mortuary Health Police
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Ethical channel
The Ethical Channel is the communication channel available to the B:SM Group to help ensure management in accordance with ethical values and principles of action and good governance. The BSM Compliance and Transparency Unit is responsible for managing it through this platform.
The Ethical Channel allows for inquiries and suggestions related to the Ethical Code as well as communicating any fact, situation or behavior with solid and sufficient indications of being contrary to the law or the Ethical Code and, therefore, to regulations and corporate values, principles ethics of action and desired behaviors.
This communication channel guarantees confidentiality and allows the anonymity of the communications made.
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Strategic lines
The Barcelona Cemeteries 2020-2027 strategic plan is comprised of 6 major strategic lines:
Line 1 Offer quality services, personalized, with transparency and adjusted to the changing needs of the community. | |
Line 2 Guarantee economic sustainability and financial autonomy. | |
Line 3 Conserve, improve and adapt the infrastructure of the 9 cemeteries and cremation facilities. | |
Line 4 Sustainable and responsible management in social and environmental perspectives. | |
Line 5 Adapt the organization to new challenges and requirements and look after the needs of the people who make up the human team. | |
Line 6 Promote cemeteries as places of remembrance and memory with a high historical, natural, cultural and heritage value. |
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Organizational structure
Board of Directors of Cementiris de Barcelona, SA
President
Vicepresidenta
Counselors
Secretary
Representatives
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Statutes
You can consult them here
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Letter of services
You can consult it here
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Registre activitats de tractament
Cementiris de Barcelona, SAU aplica als tractaments de dades de caràcter personal les mesures de seguretat requerides per la normativa i té inventariat en un sol document, anomenat REGISTRE D’ACTIVITATS DE TRACTAMENT els tractaments de dades personals que duu a terme.
Actualment el registre d’activitats de tractament recull 7 tractaments. Els tractaments que s’hi detallen tenen una estructura d’informació que respon als requeriments de l’article 30 del Reglament general de protecció de dades (RGPD). Aquesta estructura és la següent:
- Nom del tractament
- Codi del tractament
- Finalitat del tractament
- Responsable del tractament
- Cessions de dades
- Persones afectades pel tractament
- Norma o base legal habilitant
- Transferència internacional de dades
- Tipologia de dades personals
- Termini de conservació de les dades
- Seguretat
- Voleu exercir algun dret sobre aquests tractaments?
La ciutadania pot exercir un control efectiu sobre les seves dades, tal com estableix la normativa vigent: protecciodades_cbsa@bsmsa.cat
En concret, aquests són els drets d’accés, rectificació, cancel·lació o supressió (dret a l’oblit), limitació i oposició. Atesa la quantitat de dades que gestiona CBSA és necessari especificar sobre quins tractaments es vol exercir el dret. Si no es concreta l’exercici o es fa de manera incorrecta, s’entendrà que l’afectat/ada ha renunciat a exercir el seu dret. S’entendran com a desistits els exercicis no concretats en temps i forma. Es poden rebutjar de forma argumentada les peticions d’accés excessives o desproporcionades, d’acord amb el que preveu la normativa vigent.
Per especificar a quin tractament esteu fent referència en la vostra sol·licitud, podeu consultar el registre d’activitats de tractament, disponible tant en format PDF com en format Excel, i cercar-hi el tractament que escau al vostre cas. En cas de dubtes, podeu contactar amb l’Oficina del Delegat/ada, que us ajudarà a identificar el tractament més adient: dpo@bsmsa.cat
Des d’aquest enllaç podeu accedir al Registre d’activitats de tractament de dades personals.
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Organigrama
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List and description of jobs
The BSM Group's main asset is its people. B:SM, CBSA and PATSA share management by placing it at the center, with management by values and developing internal talent promoting versatility and professional career.
The different Workplaces are detailed below with their corresponding descriptions.
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Remuneration structure
Professional classification and remuneration scheme
According to the current Collective Agreement of Cementiris de Barcelona, SAU, the professional classification is structured in groups from 0 to 8. Of these levels, including 0 to 4 (both inclusive) correspond to staff excluded from the collective agreement school, and 5 to 8 (both inclusive) correspond to staff subject to the working conditions established in the collective agreement.
Assignment to the different organizational levels and professional groups is carried out in accordance with a job evaluation system that follows the HAY Group base methodology and, periodically, a follow-up study is carried out that ensures internal equity and external to the assessment system and the remuneration scheme linked to this scale, both for staff excluded from the agreement and for staff linked to it.
It is particularly important to achieve consistency and internal equity between the two remuneration schemes, given that the progression of the remuneration model, according to the classification levels, can be broken in the border space between the highest levels of the collective agreement and the most lows of the compensation scheme for those excluded from the agreement.
Staff excluded from Collective Agreement (groups 0 to 4)
It belongs to level 0 General Management.
Level 1 includes the directors of the different departments of CB, SAU.
Levels 2, 3 and 4 include people with the professional categories of managers and supervisors who, depending on a level 0 or 1 manager, have a markedly specialized profile and with an area of responsibility in team management, closely linked on the two upper levels.
The remuneration system for excluded staff is made up of the following concepts:
Compacted salary: gross amounts of money received by the occupier of a position in the term of a calendar year, without integrating the supplement for the job carried out or the variable linked to objectives. It corresponds to the level and professional group it occupies.
Workplace complement: concept linked to the development of certain responsibilities in the workplace or common to a professional group.
Variable remuneration: sum of the gross monetary amounts accrued in the previous financial year, payable in the current year and which respond to the achievement of certain objectives (company or individual) during the calendar year. The annual maximum variable remuneration is a percentage of the compacted salary plus the workplace supplement. The maximum percentages of variable remuneration established are as follows depending on the professional group in question:
- Groups 0 and 1 10%-15%
- Group 2, 3 and 4 7%
Total remuneration: it is the sum of the previous remuneration concepts.
For the staff excluded from the agreement, concepts linked to presence, permanence in the company or seniority or to the excess over the working day established by contract are not earned or perceived.
Staff subject to Collective Agreement (groups 5 to 8)
Level 5 includes the staff responsible, technicians and supervisors of care for citizens.
Level 6 includes technical staff 1, public service, administrative staff and operators, with specialized jobs.
Levels 7 and 8 include the technical, operational and administrative staff of the different departments of the business.
The remuneration system is based on different concepts. They are grouped below by nature of income in three main sections:
Fixed concepts: the compacted salary, the workplace supplement, the extra presence and extra payments make up this group of concepts.
Other non-fixed or surplus concepts: these are those that remunerate services of a one-off nature, such as overtime, or that depend on the occurrence of the condition that motivates them and that conditions the amount, such as the underestimation of money or aspects related to the work quadrant, among others.
Variable remuneration: like the excluded staff, it is the sum of the gross amounts of money earned in the previous financial year, payable in the current year and that respond to the achievement of certain objectives (company or individual) during the year calendar year The variable remuneration is a percentage of the fixed concepts. The percentages represent 2% of the compacted salary plus presence.
Total remuneration: it is the sum of the previous remuneration concepts.
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Formation
Training becomes a material issue for Grupo B:SM, adapting to changes happens, without any doubt, to actively promote the training of all people in the group.
Only by training the people in our organizations can we guarantee the improvement of skills, excellence in the development of the functions specific to each workplace, personal growth and innovation.
After each planned training, the achievement is evaluated as well as its effectiveness.
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Policies implemented in the field of training
The B:SM Group has implemented training policies that serve to collect the needs of each company and design, annually, the training plans that are deployed.
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Improvement and aid programs
The typology of training programs for improving the skills of working people are similar despite maintaining their singularities. All the companies in the group have digitization, skills and health programs.
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Work with us
In the following link you can consult all the news corresponding to our active job offers and learn about all the advantages offered by Cementiris de Barcelona, SA
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collective agreement
At B:SM we encourage spaces for dialogue with trade union representatives as a source of active listening to learn about the interests and expectations of workers.
The Collective Agreement is the result of this continuous dialogue and regulates the aspects of labor relations in an equal way for all people in the company. They are managed, negotiated and monitored through each of the Company committees, chosen by universal, free, secret and direct staff suffrage every four years.
The highest body for participation and dialogue between the Group's staff and management are the company committees. The representatives designated for this purpose meet periodically with the staff representatives. The dialogue between both parties continues and is organized by specific task commissions that ensure compliance with the agreements and, within this framework, they are evaluated.
The staff is a very relevant interest group and for this reason spaces for constant dialogue with the representatives of the workers are encouraged. Working groups, commissions and committees are the forums for information, consultation and negotiation.
Add the current Collective Agreement
Union free
Here we should only put our data.
Compatibilities
Explain if there have been any
Categories
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Budget
Budget report B:SM
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Annual accounts
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Economic results
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Tenders
See Contracts signed
See Data from the Public Register of contracts and the official tender register...
See Agreements and interpretive criteria
See Guide to bidding electronically
See Resolutions of appeals, annulments, withdrawals, resignations and resolution...
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Agreements
valid
Consult the agreements signed by B:SM in the Council's register of agreements
Consult the agreements signed by B:SM in the Council's register of agreements...
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Profile of the contractor
Procedures
BARCELONA DE SERVEIS MUNICIPALS, S.A. is a trading company owned by Barcelona City Council.
As a municipal public company, BARCELONA DE SERVEIS MUNICIPALS, SA is included in the definition of "public sector" established in section d) of article 3.1 of Law 9/2017, of November 8, on Contracts of Public Sector, by which the Directives of the European Parliament and of the Council 2014/23/UE and 2014/24/UE of February 26, 2014 (hereinafter LCSP) are transposed into the Spanish legal system. ;
In this sense, BARCELONA DE SERVEIS MUNICIPALS, SA is in an intermediate stage of subjection to the LCSP due to its double condition of (i) being an awarding authority (ii) not a Public Administration, in accordance with what is established article 3.3 of the LCSP.
On the one hand, BARCELONA DE SERVEIS MUNICIPALS, SA complies with the defining notes of the contracting authority, insofar as it has been created to satisfy needs of general interest that are not of an industrial or commercial nature, and that one or more subjects that have to consider adjudicating power in accordance with the criteria in article 3.3. LCSP finance their activity, control their management or appoint in addition half of the members of their administrative, management or supervisory body.
On the other hand, BARCELONA DE SERVEIS MUNICIPALS, S.A. cannot be considered Public Administration in the terms defined in article 3.3. LCSP.
Consequently, in the awarding of contracts subject to harmonized regulation, BARCELONA DE SERVEIS MUNICIPALS, SA will submit to what is established by the LCSP and specifically to the rules established in Sections 1a and 2a of Chapter I of Title I of Book II, as established in its article 317. In the awarding of contracts not subject to harmonized procurement, BARCELONA DE SERVEIS MUNICIPALS, SA in accordance with article 318 LCSP, will be subject, depending on the estimated value of contract, in the same article or in section 2a of chapter I of title I of book two of the LCSP. Likewise, both in harmonized and non-harmonised contracting BARCELONA DE SERVEIS MUNICIPALS, S.A. will sign private contracts with its awardees, in accordance with what is established in article 26 LCSP.
The administrative contentious jurisdictional order will be competent to know the questions specific to the preparation and awarding of the contracts signed by BARCELONA DE SERVEIS MUNICIPALS, SA, as well as the contestation of their modifications, if it is based on the breach of 'what is established in articles 204 and 205 of the LCSP, when it is understood that this modification had to be the subject of a new adjudication. On the other hand, the civil jurisdiction will be the competent one to understand the controversies that arise between the parties in relation to the effects and termination of the private contracts signed by the entity, with the exception of the previously mentioned contractual modifications.
Tenders published from 1 July 2016
Authorizations
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Minor contracts
Categories
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Public information access request
Responsible: Barcelona de Serveis Municipals, SA (B:SM)
Purpose: Register and process requests for access to public information made in accordance with current regulations on transparency, access to public information and good governance.
Rights: Access, rectify and delete personal data, as well as other rights, as set out in the additional information.
Additional information: You can consult the additional and detailed information on the data protection policy applicable to this treatment at the following link< /a>.
To lodge a complaint with the GAIP, you can access it from here
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Frequently asked questions right of access
What is the right of access?
It is the right that people have to request and obtain information available from public administrations and dependent entities due to their activity or that they have received from other entities or companies
How can you order?
Electronically in the Transparency Portal. The identity of the applicant must be proven by means of an electronic signature.
In person at any entry register of the competent administration or by sending the request by certified mail.
What public information can be requested?
All the information prepared by the Administration or the dependent entity and of which they have unless any of the limitations to the right of access to public information provided for by law is of preferential application or which may be opposed by some legal cause of 'rejection of the request. (See art. 2b and from 18 to 25 of Law 19/2014, on transparency, access to public information and good governance and art. 14, 68 and 69 of Decree 8/2021, of February 9 , on transparency and the right of access to public information.)
Excluded from consultation are notes, drafts, summaries and internal work documents, without relevance or public interest, as well as information being prepared and which must be made public within three months.
It is also not possible to request through this route, the preparation of reports or opinions, nor formulate legal consultations, nor information that requires a complex task of elaboration or re-elaboration in order to be able to deliver it.
How can I exercise it?
A request for the right of access to public information must be submitted:
form
Word with the form (downloadable)
Who can submit a right of access request?
The application can be submitted by anyone over the age of 16, in their own interest or on behalf of an entity.
What is the procedure for resolution?
When the application has been submitted, the Administration or the dependent entity must confirm receipt by email with the indication of the body managing the application, the file number assigned and the deadline that has to process it.
If it is necessary to provide more information, you will have to communicate with the indication of the deadline you have to amend the request.
If access to the requested information may affect third parties, the Administration or the dependent entity must give a period of ten days for them to formulate the allegations they consider, and they have the obligation to communicate This fact.
If access is denied, in whole or in part, you must notify it indicating the reasons for the decision and indicate the resources you can present against it. In case of partial refusal, within 30 days, you will be able to access the information that has been resolved and can be provided.
If you authorize access, in whole or in part, you must communicate and provide the information within 30 days.
Notifications related to this procedure must be made by email.
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Documentation
You can attach the documentation you consider appropriate.
If you carry out the procedure on behalf of another person, you must present an authorization of representation duly signed by the person represented by attaching an identification document of this person with their signature.
In the event that information is requested that contains specially protected personal data or related to the commission of criminal or administrative offenses that do not entail a public reprimand to the offender, you must present a written statement from the affected person in which he consents , expressly, the access.
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Price
Access to public information is free, notwithstanding that the corresponding public fees and prices apply for the reproduction of documents.
If the interested person wants to exercise the right of access to the list of their personal data processed by the City Council and to the information about the procedures carried out, it must be done, necessarily, through the procedure Exercise of the right to protection of personal data.
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Resource options
- Optional appeal for replacement:a written document that is presented to the same body in order to reconsider and modify the resolution issued.
(See art. 38 of Law 19/2014, on transparency, access to public information and good governance and art. 71 of Decree 8/2021, of February 9, on transparency and the right to access to public information.)
- Complaint before the Commission for the Guarantee of the Right of Access to Public Information (GAIP):GAIP is the independent body for the protection of the right of access to public information of the citizens of Catalonia.
You have two procedures to process claims: the ordinary procedure with resolution or the mediation procedure. This is the link to access the GAIP claim form:http:// www.gaip.cat/ca/qui-som/que-es-la-gaip/contacte/ (See art. 39 of Law 19/2014, on transparency, access to public information and good governance and art. 71 of Decree 8/2021, of February 9, on transparency and the right to access to public information.)
- Contentious administrative appeal: can be filed both against the denial or partial assessment of the request and against the resolution of the appeal for replacement and the resolution of the claim to the GAIP, in the event that they are unfavorable. (See art. 123 of Law 39/2015, on the common administrative procedure of public administrations.)
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Suggestions and opinion on the Transparency Portal
BASIC INFORMATION ON DATA PROTECTION
Responsible: Barcelona de Serveis Municipals, SA (B:SM)
Purpose: To record, manage and, where appropriate, respond to the opinions and suggestions made to BSM through the forms on the website.
Rights: Access, rectify and delete personal data, as well as other rights, as set out in the additional information.
Additional information: You can consult the additional and detailed information on the data protection policy applicable to this treatment at the following link.
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Information reuse conditions
- The reproduction, distribution and public communication of the work is allowed and, in addition, the transformation to make derivative works for everyone and without any time limitation, as long as it does not contradict the license or notice that a work may have, which is the one that prevails.
- The name of the author or the rights holder must always be cited: CBSA.
- The reuse of works protected by intellectual property rights can be formalized through the use of open diffusion licenses such as Creative Commons, which assign certain rights to exploit the works. In the contents where this type of license is applied, reuse is allowed under the conditions established.
- It is strictly forbidden to distribute, copy, modify or send the code of the pages, unless there is express and written authorization from CBSA.
- CBSA is a legally registered trademark and any use or reproduction without CBSA's prior written authorization is strictly prohibited.
- The user undertakes to use this service without engaging in activities that may be considered illicit or illegal, that infringe the rights of CBSA or third parties or that may violate current regulations. CBSA will not be responsible for the use by third parties of the information contained on the web, if the prescriptions and warnings established for certain documents and applications must be followed.
- The reusing agent is subject to the applicable regulations regarding the reusing of public sector information, which includes what is described in articles 16 and 17 of Law 19/2014, on transparency, access to public information and good governance, as well as the sanctioning regime provided for in article 11 of Law 37/2007, on reuse of public sector information.
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Privacy policy
CBSA strictly complies with current regulations on the protection of personal data and adopts the legally required measures to protect your personal data, and preserve privacy and confidentiality.
Your communications are made in a secure environment (the icon of a closed padlock is on the website URL) with the aim of guaranteeing, as far as possible, the confidentiality of the information and privacy. This environment enables the encryption of information transmitted between CBSA users.
CBSA is responsible for the data collected on its forms. If you act on behalf of a local body or any other body as a data controller, you must indicate the person in charge.
Detailed information on data processing must be included in the same form (the purpose of the processing, transfer to third parties, retention period, etc.).
You have at your disposal the mailbox of the data protection delegate protecciodades@bsmsa.cat who will resolve any query or complaint about your privacy.
Although this way you will get the appropriate answer, you can submit, if you consider it appropriate, the corresponding claim on the website of the Autoridad Catalana de Protección of Data (APDCAT).
The data, when they are no longer necessary for the purpose that motivated the collection, will be preserved following the CBSA document and archive management instructions.
- You can exercise your rights of access, rectification, deletion, opposition and limitation of the processing of your data at protecciodades@bsmsa.caty in person or by post at the CBSA General Registry.
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Exclusion of liability
CBSA does not guarantee that the website and the server are free of viruses and is not responsible for possible damages or losses arising from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated for reasons beyond CBSA's control, of delays or blockages in the use of this electronic system caused by deficiencies or overloading of telephone lines or overloading of the Internet system or other electronic systems, nor of damages that may be caused by third parties through illegitimate intrusions beyond CBSA's control.
The administrative information provided through this website does not replace the legal publication of the laws, general provisions and acts that must be formally published in the official newspapers, the edition of which is the only authentic instrument of authenticity and content.
CBSA will not be responsible for information that may be obtained through links or that comes from third party sources.
CBSA does not guarantee the availability and continuity of the operation of the website and its services. When it is reasonably possible, you will be warned in advance of interruptions in the operation of the same and its services.
- In order to improve the performance of the website, CBSA reserves the right to unilaterally modify, at any time and without prior notice, the presentation, configuration and contents of the website, as well as the offer of services and the conditions and technical specifications of use. However, it reserves the right to modify these terms of use or any other particular condition at any time.
- CBSA does not guarantee the continued dissemination of reusable documents, either in content or form, nor does it assume responsibility for any errors or omissions contained therein.
- The possible conflicts related to this website will be governed exclusively by the law of the Spanish State and the Autonomous Community of Catalonia and the Courts of Barcelona will be the only competent ones. Any user of the website, regardless of the territorial jurisdiction from which he accesses, accepts compliance with this clause and expressly waives any other forum that may apply.
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Regulation on transparency
Law 19/2014, of December 29, on transparency, access to public information and good governance.
Article 45 of Law 19/2014 repealed by repealing provision of the< a href="https://portaljuridic.gencat.cat/eli/es-ct/dl/2017/02/14/1">Decree Law 1/2017, of February 14, which creates and regulates the Registry of Interest Groups of Catalonia.
Decree 8/2021, of February 9 , on transparency and the right of access to public information.
Decree 111/2017, of July 18, whereby approves the Regulation of the Commission for Guaranteeing the Right of Access to Public Information.
Directive 2003/98/ CE of the European Parliament and the Council of 17 November 2003 relating to the reuse of public sector information (amended by Directive 2013/37/EU), consolidated version.
Directive (EU) 2016 /2102 of the Parliament and the Council, of 26 October 2016, on the accessibility of websites and applications for mobile devices of public sector bodies.
Directive (EU) 2019/1024 of the European Parliament and the Council of 20 June 2019 regarding open data and the reuse of public sector information.
Categories
Title
ISC Índex de satisfacció de la ciutadania
Cementiris de Barcelona realitza mensualment estudis de satisfacció per tal de conèixer l’índex de satisfacció dels clients. Valorem el servei global, però també aspectes concrets com l’atenció a les nostres instal·lacions, a més, tenim en compte les expectatives que es tenien a l’entrada i la percepció de la qualitat un cop finalitzat el servei.
D’aquesta forma s’obté la taula següent, en la qual observem la qualitat percebuda i l’índex que resulta entre la qualitat percebuda i l’esperada.
Els resultats obtinguts, del passat mes de gener, són els que es mostren a la següent taula:
Servicios d'Inhumació / Cremació
2023 | |||
---|---|---|---|
Valoració sortida | Valoració esperada | ISC | |
Gener | 8,89 | 8,39 | 106% |
Febrer | 8,78 | 8,73 | 100,6% |
Març | 8,82 | 8,33 | 105,9% |
Abril | 8,65 | 8,37 | 103,3% |
Maig | 8,95 | 8,45 | 105,9% |
Juny | 8,72 | 8,62 | 101,2% |
Juliol | 8,86 | 8,44 | 105,0% |
Agost | 8,96 | 8,50 | 105,4% |
Setembre | 8,96 | 8,35 | 107,3% |
Octubre | 8,66 | 8,69 | 99,7% |
Novembre | 9,06 | 8,36 | 108,4% |
Desembre | 9,12 | 8,71 | 104,7% |
Històric
2022 - Serveis d'inhumació / cremació
2022 | |||
---|---|---|---|
Valoració sortida | Valoració esperada | ISC | |
Gener | 8,9 | 8,48 | 104,95% |
Febrer | 8,89 | 8,57 | 103,73% |
Març | 9,27 | 8,83 | 104,90% |
Abril | 9,24 | 8,44 | 109,47% |
Maig | 9,11 | 8,76 | 103,99% |
Juny | 8,84 | 8,93 | 98,99% |
Juliol | 9,3 | 9,36 | 99,35% |
Agost | 9,09 | 9,42 | 96,49% |
Setembre | 9,59 | 9,78 | 98,05% |
Octubre | 9,55 | 9,72 | 98,25% |
Novembre | 8,55 | 7,75 | 110,32% |
Desembre | 8,5 | 7,9 | 107,59% |
2021- Serveis d'inhumació / cremació
2021 | |||
---|---|---|---|
Valoració sortida | Valoració esperada | ISC | |
Gener | 8,8 | 7,75 | 113,54% |
Febrer | 8,9 | 7,95 | 111,94% |
Març | 8,7 | 7,9 | 110,12% |
Abril | 8,75 | 7,85 | 111,46% |
Maig | 8,9 | 8,1 | 109,87% |
Juny | 8,65 | 8,15 | 106,13% |
Juliol | 7,7 | 8,9 | 115,58% |
Agost | 7,4 | 8,8 | 119,99% |
Setembre | 7,7 | 8,7 | 112,99% |
Octubre | 7,5 | 8,9 | 117,33% |
Novembre | 6,06 | 8,15 | 134,62% |
Desembre | 7,32 | 8,56 | 116,94% |
2020 - Serveis d'inhumació / cremació
2020 | |||
---|---|---|---|
Valoració sortida | Valoració esperada | ISC | |
Gener | 8,56 | 7,73 | 110,70% |
Febrer | 8,55 | 7,86 | 108,80% |
Març | 8,74 | 8,23 | 106,20% |
Abril | 8,9 | 8,28 | 107,50% |
Maig | 8,84 | 8,26 | 107,00% |
Juny | 8,82 | 8,5 | 103,80% |
Juliol | 9,09 | 7,98 | 113,90% |
Agost | 8,82 | 8,69 | 101,50% |
Setembre | 8,82 | 8,34 | 105,80% |
Octubre | 8,71 | 8,73 | 99,80% |
Novembre | 8,51 | 8,62 | 98,70% |
Desembre | 8,63 | 8,58 | 100,60% |
ISC: es divideix valoració de sortida entre valoració esperada i es multiplica por 100